Nationwide App Update – What’s Next for Cheque Deposits and Branch Services

Nationwide Building Society has responded to growing calls from customers for upgrades to its digital banking services, particularly around mobile cheque deposits. With more than six million members actively using its app, there’s increasing pressure for the society to match features offered by other UK banks.

While Nationwide has not confirmed any immediate changes, its recent statements show a willingness to evolve—though traditional banking methods remain a strong focus for now.

Requests

It all began with a simple question from a member: Will the Nationwide app ever support cheque deposits? It’s a fair ask, considering many major banks already allow customers to pay in cheques by simply photographing them through their mobile app.

Currently, Nationwide’s app supports checking balances, transferring money, and making payments. But remote cheque deposit isn’t one of the available options.

In response, Nationwide acknowledged the request, saying it’s not a feature they currently offer, but added that they are always open to suggestions. They also encouraged the customer to submit their idea through the feedback form on their website.

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Options

For now, if you’re banking with Nationwide and have a cheque to deposit, you’ve got a few options—none of which involve your phone.

You can:

• Visit a local branch
• Use a smart ATM
• Use a cheque drop-box at select ATMs
• Post your cheque to a branch directly

When posting, you’ll need to send the cheque to your nearest Nationwide branch, along with some identifying information. The Nationwide website has specific details on how to do this properly.

So yes, while digital convenience is limited in this case, there are still alternative ways to deposit your cheques, even if they’re a bit more manual.

Upgrades

Nationwide hasn’t ruled out digital cheque deposits entirely. While their response didn’t commit to launching the feature, the wording suggests it may be on their radar.

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As digital banking becomes more competitive, especially among younger customers, features like cheque imaging are increasingly expected. Other banks already offer it, so it’s not a stretch to assume Nationwide could eventually follow.

But it’s also clear that the organisation is still very committed to in-person service.

Branches

Alongside the digital discussion, Nationwide made a major announcement about its physical presence. The building society pledged that all 696 of its branches—including 605 under the Nationwide brand and 91 from Virgin Money—will remain open until at least 2030.

This is a bold move, especially at a time when many banks are shutting down physical locations to cut costs. In fact, Nationwide is the only banking provider with a physical branch presence in 133 UK communities.

CEO Dame Debbie Crosbie emphasized the importance of choice. According to her, customers should feel free to bank however they want—whether online, by phone, or face-to-face in a branch.

It’s a reassuring stance in a world where digital-only is becoming the norm.

Balance

What Nationwide is doing seems like a balancing act: keeping its traditional branch network strong while slowly adapting to the digital age. Cheque imaging might not be available yet, but the pressure is mounting.

Customer feedback clearly plays a role in shaping services, so if you’re hoping for more app features, it’s worth submitting suggestions. After all, more voices mean more chance for change.

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